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Development of a Scalable Travel Booking Platform with Enhanced User Experience

elinext.com

Hospitality & leisure

eCommerce

Information technology

Current System Limitations

Fragmented booking systems, inconsistent user experiences across devices, and limited integration capabilities with third-party travel APIs hinder operational efficiency and customer satisfaction.

About the Client

A travel technology company specializing in digital booking solutions for global travel services

Strategic Project Goals

Create a unified booking platform with omnichannel accessibility
Implement real-time inventory synchronization across travel partners
Enhance platform scalability to handle peak travel demand periods
Improve conversion rates through personalized user journeys

Core Platform Requirements

Multi-criteria search with dynamic pricing filters
Real-time availability synchronization
Secure payment gateway integration
User account management with booking history

Technology Stack Preferences

React.js

Node.js

MongoDB

AWS Cloud Services

Critical System Integrations

Global Distribution Systems (GDS) APIs
Payment processors (Stripe/Adyen)
Travel insurance APIs
Loyalty program systems

Operational Requirements

99.99% system availability SLA
PCI-DSS compliance for payment processing
Horizontal scaling for 10x traffic spikes
Response time under 200ms for 95% of API calls

Anticipated Business Outcomes

Projected 40% reduction in booking abandonment rates, 25% increase in cross-channel conversions, and 60% improvement in back-end operational efficiency through automated inventory management.