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Development of a SaaS Online Food Ordering Platform for Japanese Restaurants
  1. case
  2. Development of a SaaS Online Food Ordering Platform for Japanese Restaurants

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Development of a SaaS Online Food Ordering Platform for Japanese Restaurants

digitalsuits.co
Food & Beverage

Challenges with Traditional Ordering & Need for Contactless Solutions

The client faced challenges with traditional ordering methods, particularly exacerbated by the COVID-19 pandemic. There was a need to decrease human contact in restaurants while providing a seamless and efficient online ordering experience for customers. Existing solutions were deemed inadequate for meeting Japanese customer expectations and lacked key functionalities like automated kitchen management and real-time order tracking.

About the Client

A Japanese restaurant chain seeking to modernize its ordering process, reduce human contact, and expand its reach through a user-friendly online platform.

Project Goals

  • Develop a robust and scalable SaaS online food ordering platform.
  • Improve operational efficiency through process automation.
  • Reduce human contact in restaurants during food ordering.
  • Enhance customer experience with a user-friendly and culturally relevant application.
  • Gather user feedback and iterate on the platform to meet evolving customer needs.

System Functionality

  • Customer-facing online ordering interface (web and mobile)
  • Restaurant dashboard for order management
  • Kitchen display system (KDS) for streamlined order processing
  • Payment gateway integration for secure online payments
  • Order status tracking for customers
  • Reporting and analytics for restaurant owners

Technology Stack

Shopify (as a base platform, leveraging existing expertise)
Cloud-based infrastructure (AWS, Google Cloud, or Azure)
API integrations for payment gateways and delivery services
Mobile development (iOS and Android)

External System Integrations

  • Payment gateways (Stripe, PayPal)
  • Delivery service APIs (if applicable)
  • Accounting software (e.g., QuickBooks, Xero)

Non-Functional Requirements

  • Scalability to handle increasing order volumes
  • High availability and reliability
  • Data security and privacy compliance (GDPR, etc.)
  • Performance optimization for fast loading times
  • User-friendly interface with Japanese language support

Expected Business Impact

This project is expected to significantly improve the client's operational efficiency, enhance customer satisfaction, and increase revenue by providing a modern and convenient online ordering experience. The contactless ordering feature addresses a key need in the current environment and positions the client for future growth in the digital food ordering market. The SaaS model enables ongoing improvements and scalability without significant upfront investment.

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