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The client faced challenges with traditional ordering methods, particularly exacerbated by the COVID-19 pandemic. There was a need to decrease human contact in restaurants while providing a seamless and efficient online ordering experience for customers. Existing solutions were deemed inadequate for meeting Japanese customer expectations and lacked key functionalities like automated kitchen management and real-time order tracking.
A Japanese restaurant chain seeking to modernize its ordering process, reduce human contact, and expand its reach through a user-friendly online platform.
This project is expected to significantly improve the client's operational efficiency, enhance customer satisfaction, and increase revenue by providing a modern and convenient online ordering experience. The contactless ordering feature addresses a key need in the current environment and positions the client for future growth in the digital food ordering market. The SaaS model enables ongoing improvements and scalability without significant upfront investment.