Development of a Modular ERP System to Optimize Franchise Business Processes

The client operates a franchise of electronics repair shops facing inefficiencies in device reception, repair management, invoicing, settlements, and customer satisfaction tracking. Existing systems are outdated, require manual data collection, and hinder quick analysis and decision-making. As the franchise expands, these challenges lead to slower workflows, data silos, and limited insights for strategic growth.

A medium-sized franchise network of device repair shops seeking to automate and streamline core operational processes, improve data analytics, and support scalable growth.

• Automate core operational processes including device reception, repair workflow, invoicing, and settlement management.
• Enhance data collection accuracy and facilitate comprehensive analysis of historical repair, sales, and customer satisfaction data.
• Provide real-time business insights to support strategic decision-making and operational optimization.
• Ensure smooth transition from legacy systems to a modern, integrated ERP platform to accommodate ongoing growth and environmental changes.
• Build a flexible architecture that allows incremental development and feature addition without disrupting existing functionalities.

• Device reception module with workflow guidance for staff to track device status and repair stages.
• Repair management subsystem that logs repair details, technician assignments, and progress updates.
• Automated invoicing and financial settlement processing aligned with repair outcomes.
• Customer satisfaction measurement tools integrated at various touchpoints to collect feedback.
• Business analytics dashboard providing insights into operational efficiency, revenue, customer satisfaction trends, and historical data analysis.
• Incremental migration capability using a wrapper architecture to facilitate a smooth transition from existing legacy code.

• Existing legacy system migration wrapper for seamless transition
• Financial and invoicing systems
• Customer feedback and satisfaction tools
• Reporting and analytics modules

• System must support scalable growth to handle increased data volume and user load
• Performance targets: data processing and report generation within seconds
• High security standards to protect sensitive customer and financial data
• System reliability with 99.9% uptime
• User-friendly interface for staff and management with role-based access

The deployment of the integrated ERP system is expected to streamline franchise operations, reduce manual data entry, and improve decision-making through advanced analytics. By automating workflows and data collection, the client anticipates enhanced operational efficiency, faster repair turnarounds, higher customer satisfaction scores, and better financial management. Overall, the project aims to support sustainable growth while minimizing operational bottlenecks and enabling data-driven strategies.