Development of a Modular Asset Maintenance and Work Management System for Infrastructure Contractors

The client currently relies on an outdated legacy system that is difficult to support and has diverged from the organization's core philosophies of planning, executing, and controlling work activities. They face challenges in automating complex processes, maintaining data integrity, integrating with other business systems, and supporting field teams with offline capabilities. These issues hinder efficient work planning, execution, and reporting, impacting overall operational effectiveness and scalability.

A mid to large-sized construction and infrastructure management firm specializing in facility and highway maintenance services, managing large-scale assets and contracts across multiple locations worldwide.

• Implement a modern, modular cloud-based maintenance management platform to support core business processes.
• Automate and streamline complex work order planning, scheduling, and execution workflows.
• Ensure data integrity through centralized database architecture, eliminating duplicate records.
• Enable seamless integration with existing HR, inventory, payroll, and third-party systems.
• Deploy a mobile application for field crews to document work and update statuses offline, with offline synchronization capabilities.
• Improve reporting speed and accuracy for asset maintenance and work order metrics.
• Design the system to be scalable and adaptable for future growth and changing operational needs.

• Support for work/service requests, including capturing, prioritizing, and tracking tasks.
• Work scheduling and real-time status updates to facilitate proactive planning.
• Future work planning module for predictive asset management.
• Inventory management integrated with work orders for resource planning.
• Resource management for workforce and equipment deployment.
• Configurable alerts and notifications to ensure timely action and communication.
• Mobile Android application enabling offline data entry, activity documentation, and quality control for field teams.
• Data synchronization mechanisms to update cloud systems once connectivity is restored.
• User role-based access control to ensure data security and compliance.

• Human resources management systems
• Inventory and parts management platforms
• Payroll and time tracking systems
• Third-party alert and notification services

• Centralized database to prevent duplicate records and improve data accuracy
• High system availability and uptime (e.g., 99.9%)
• Secure data handling compliant with privacy standards
• Fast response times for user interactions, targeted at sub-second latency for critical work functions
• Support for managing over $250 million in work orders processed annually
• Scalable infrastructure to accommodate rapid business growth and increasing data volume

The implementation of the new asset maintenance and work management system is expected to streamline data workflows, reduce operational delays, and enhance reporting accuracy. It will support proactive work planning, increase workforce productivity, and improve work order processing efficiency, potentially managing over $250 million in work orders annually with greater agility and data integrity.