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Development of a Comprehensive Travel Services Platform

elinext.com

Hospitality & leisure

eCommerce

Information technology

Challenges Faced by the Client

Inefficient booking processes, lack of integrated itinerary management, and poor customer engagement led to decreased customer satisfaction and revenue loss.

About the Client

A travel services company specializing in end-to-end travel solutions, including booking systems, itinerary management, and customer support.

Project Objectives

Develop a scalable online booking system
Integrate real-time itinerary customization tools
Enhance customer engagement through personalized recommendations
Improve operational efficiency via automation

Core Functional Requirements

Real-time flight/hotel booking engine
Interactive itinerary builder with drag-and-drop functionality
Multi-language and multi-currency support
Customer review and rating system
Integrated chatbot for 24/7 support

Technology Stack Preferences

React.js

Node.js

MongoDB

AWS Cloud Services

Third-Party Integrations

Payment gateways (Stripe/PayPal)
Global Distribution Systems (GDS)
Google Maps API
Social media authentication

Non-Functional Requirements

99.9% system uptime SLA
PCI-DSS compliance for payments
Support for 10,000 concurrent users
Multi-layered security architecture

Expected Business Impact

Anticipated 40% reduction in booking processing time, 25% increase in customer retention, and 15% growth in annual revenue through enhanced user experience and operational efficiency.