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Development of a Comprehensive Travel Services Platform
  1. case
  2. Development of a Comprehensive Travel Services Platform

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Development of a Comprehensive Travel Services Platform

elinext.com
Other industries
Hospitality & leisure
eCommerce

Challenges in Current Travel Service Offerings

Fragmented booking systems across travel providers, lack of real-time inventory updates, poor user experience across devices, and limited integration capabilities with third-party travel services hinder operational efficiency and customer satisfaction.

About the Client

A travel technology company providing end-to-end travel booking solutions for consumers and B2B partners

Key Goals for the Travel Services Platform

  • Create a unified booking platform with multi-provider integration
  • Implement real-time availability and pricing updates
  • Enhance cross-device user experience with responsive design
  • Establish seamless API connections with third-party travel services

Core Functionalities for the Travel Platform

  • Multi-provider booking aggregation
  • Live inventory and pricing engine
  • Personalized travel recommendations
  • Mobile-responsive booking interface
  • Integrated customer support portal

Technology Stack Requirements

React.js
Node.js
AWS Cloud Services
GraphQL API

External System Integrations

  • Payment gateways
  • Hotel booking APIs
  • Flight data APIs
  • CRM system

System Performance Criteria

  • 99.9% uptime SLA
  • Sub-200ms API response times
  • PCI-DSS compliance
  • Horizontal scalability

Anticipated Business Outcomes

Projected 40% increase in booking conversion rates, 60% reduction in operational overhead through automation, 25% growth in partner network adoption, and significant improvement in customer retention metrics through enhanced service reliability and personalized offerings.

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