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Development of a Comprehensive Event Management and Member Engagement Platform
  1. case
  2. Development of a Comprehensive Event Management and Member Engagement Platform

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Development of a Comprehensive Event Management and Member Engagement Platform

reenbit
Financial services
Hospitality & leisure
Consumer products & services

Challenges in Managing Large-Scale Events and Member Engagement

Samvirk faces significant organizational and administrative challenges managing multiple events (5,000-12,000 attendees) annually at the Oslofjord Convention Center. These challenges include effective communication, coordination, managing member information, processing bookings, tracking loyalty programs, and handling financial transactions for event expenses. Existing systems are inadequate for providing a seamless and engaging experience for members.

About the Client

A Norwegian-based consumer cooperative focused on enhancing the experiences of its members attending events at the Oslofjord Convention Center.

Project Goals

  • Develop a centralized digital platform for managing Samvirk members during events.
  • Enhance member engagement and satisfaction through personalized features and gamification.
  • Streamline event booking and payment processes.
  • Improve communication and coordination between members and Samvirk.
  • Establish a scalable and secure platform for future growth and expansion.

Functional Requirements

  • User account management (profile, event history, loyalty points).
  • Event browsing and registration.
  • Secure online booking and payment processing.
  • Loyalty program management (points accumulation, redemption).
  • Admin portal for user management, event configuration, and financial reporting.
  • Gamification features (star collection for engagement).
  • KYC/AML integration for secure account creation.

Preferred Technologies

.NET 6
Angular
Ionic
Azure Container Apps
Azure Service Bus
RavenDB
SignalR
Azure API Management
Azure AD B2C
Cypress

Required Integrations

  • Payment gateway integration (e.g., Stripe, PayPal).
  • KYC/AML service integration.

Key Non-Functional Requirements

  • Scalability to handle peak event attendance.
  • High availability and reliability.
  • Robust security measures to protect member data and financial transactions.
  • Performance optimization for both web and mobile platforms.
  • End-to-end test automation.

Expected Business Impact

The platform is expected to significantly improve the member experience, streamline event management processes, enhance operational efficiency, and provide a solid foundation for future growth and innovation within the cooperative. It will increase member participation, improve financial transparency, and strengthen Samvirk's position as a leader in event management for its members.

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