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Development of AI-Powered Collaborative Chat Platform with Granular Knowledge Management
  1. case
  2. Development of AI-Powered Collaborative Chat Platform with Granular Knowledge Management

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Development of AI-Powered Collaborative Chat Platform with Granular Knowledge Management

reenbit
Information technology
eCommerce
Health & Fitness

Challenges in Implementing Secure AI-Driven Communication Platform

Need to create an AI-powered chat application with advanced knowledge management capabilities, enabling users to securely control AI-assisted information sharing across multiple groups while maintaining strict data privacy and operational efficiency.

About the Client

Innovative technology company specializing in AI-driven communication solutions for enterprise and consumer markets

Objectives for AI Chat Application Development

  • Enhance user satisfaction through intelligent conversational AI capabilities
  • Reduce time spent on communication tasks by 20% through AI automation
  • Improve brand perception as an industry innovator in communication technology
  • Establish foundation for future AI feature expansion and market growth

Core System Functionalities and Key Features

  • Private and group chat functionality with AI-assisted message formulation
  • Video conferencing with WebRTC integration
  • Personal knowledge base management with customizable security controls
  • AI assistant with RAG pipeline for contextual responses
  • Granular permission system for group-specific AI knowledge sharing

Technology Stack Requirements

.NET
C#
SQL Server
Microsoft Azure DevOps
Azure SignalR
Semantic Kernel
RAG (Retrieval-Augmented Generation)

Critical System Integrations

  • OpenAI API (GPT-3 via Assistants API)
  • Azure OpenAI SDK
  • WebRTC for real-time communication
  • Azure SignalR for real-time messaging

Non-Functional Requirements

  • Enterprise-grade data security and encryption
  • High scalability for concurrent users
  • Low-latency real-time communication
  • 99.9% system reliability SLA
  • Role-based access control (RBAC) for permissions

Expected Business Impact of AI-Powered Chat Platform

Anticipated 20% productivity increase through AI automation, 30% growth in user engagement metrics, and strengthened market position as communication industry innovators, with measurable improvements in customer satisfaction scores and operational efficiency.

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