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Development of Integrated Workforce Management Platform for Multinational Service Organization
  1. case
  2. Development of Integrated Workforce Management Platform for Multinational Service Organization

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Development of Integrated Workforce Management Platform for Multinational Service Organization

reenbit
Business services
Human Resources
Consumer products & services

Current Challenges in Work Schedule Management

Manual scheduling processes through face-to-face/phone communication create resource-intensive workflows, hinder scalability, and cause inefficiencies in managing 10,000+ employees across multiple business lines and geographic locations.

About the Client

Belgium's largest service company operating through three subcompanies providing housekeeping, facility management, and temporary staffing solutions across Flanders with 10,000+ employees

Strategic Objectives for Digital Transformation

  • Replace manual scheduling with automated digital workflows
  • Reduce back-office administrative workload by 40%
  • Achieve 85%+ user adoption across all employee segments
  • Enable seamless communication between consultants, cleaners, and clients
  • Support multilingual operations across 10+ languages

Core System Functionalities

  • Multi-channel notification system (SMS/WhatsApp integration)
  • Interactive work calendar with real-time updates
  • Leave request management workflow
  • Role-based user portal (consultants/cleaners/clients)
  • Secure document storage with e-signature capability
  • Multilingual interface support (10+ languages)
  • Performance analytics dashboard

Technology Stack Requirements

Microsoft Azure ecosystem
ASP.NET framework
Progressive Web App (PWA) architecture
Azure SQL Database
Azure Blob Storage
Azure Durable Functions

System Integration Needs

  • Existing ERP system
  • Third-party communication APIs
  • External performance reporting tools

Non-Functional Requirements

  • Support 10,000+ concurrent users
  • Offline functionality for field workers
  • Enterprise-grade data security
  • 99.95% system uptime SLA
  • Cross-device compatibility (mobile/desktop)

Expected Business Impact of Integrated Workforce Management

Projected 86%+ active user adoption rate will reduce scheduling-related administrative tasks by 60%, enable 24/7 self-service access for employees, and create a unified communication channel between all stakeholders while maintaining compliance with Belgian labor regulations and data protection standards.

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