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Development of a Comprehensive Dispensary Operations Management Platform with Multi-Tenant Architecture and Enhanced Security Features
  1. case
  2. Development of a Comprehensive Dispensary Operations Management Platform with Multi-Tenant Architecture and Enhanced Security Features

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Development of a Comprehensive Dispensary Operations Management Platform with Multi-Tenant Architecture and Enhanced Security Features

reenbit
Retail
Health & Fitness
Information technology

Challenges in Non-Digital Dispensary Operations

Dispensary owners faced operational inefficiencies due to manual, non-digital processes leading to errors in inventory management, sales tracking, employee coordination, and financial administration. Existing solutions lacked integration across critical business functions, creating siloed data and operational friction.

About the Client

A US-based startup founded by tech industry pioneers aiming to digitize dispensary operations through integrated software solutions.

Objectives for Developing the Dispensary Management Platform

  • Create a centralized digital hub for end-to-end dispensary operations
  • Automate inventory, sales, HR, and financial processes
  • Implement robust security measures to prevent cyberattacks
  • Enable multi-tenancy for scalable deployment across dispensaries
  • Deliver a user-friendly interface for seamless employee adoption

Core System Functionalities

  • Real-time inventory tracking with low-stock alerts
  • Multi-channel Point of Sale (POS) system
  • Customer account management with purchase history
  • Integrated payment gateway and invoicing
  • Dynamic discount and loyalty program engine
  • Employee scheduling and task assignment
  • HR CRM for payroll, benefits, and performance tracking
  • Training module with document repository
  • Multi-factor authentication and data encryption
  • Customizable reporting and analytics dashboard

Technology Stack Requirements

ASP.NET Core
Angular
MS SQL Server

Third-Party System Integrations

  • Payment processing systems (e.g., Stripe, PayPal)
  • ID verification services (e.g., IDCheck)
  • Cloud storage for document management
  • Mobile device compatibility for POS terminals

Non-Functional Requirements

  • Enterprise-grade security with end-to-end encryption
  • Horizontal scalability for multi-tenant architecture
  • 99.9% system uptime SLA
  • Role-based access control (RBAC)
  • Compliance with PCI DSS standards
  • Cross-browser compatibility (Chrome, Firefox, Safari)

Expected Business Impact

The platform will reduce operational errors by 70% through automation, improve inventory accuracy to 99%, and decrease administrative overhead by 40%. Enhanced security features will mitigate 95% of common POS vulnerabilities, enabling the client to establish market leadership in cannabis retail technology solutions while supporting rapid franchise expansion through its scalable architecture.

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