Development of a Comprehensive Case Management System for Medical Device Providers

The client requires a robust platform to manage the end-to-end process of orthopedic and prosthetic device orders, involving multiple stakeholders such as clinicians, vendors, and patients. Existing manual or fragmented systems hinder efficient order tracking, customization, vendor bidding, and secure patient data management, impacting throughput and customer satisfaction. The system must be HIPAA compliant to ensure data security and privacy.

A mid-to-large sized medical device manufacturing and distribution company specializing in orthopedic and prosthetic solutions, seeking to enhance order management, stakeholder collaboration, and patient tracking.

• Enhance order processing efficiency for orthopedic and prosthetic devices through centralized management.
• Increase throughput and operational productivity by up to 70%.
• Streamline stakeholder collaboration, including clinicians, vendors, and patients.
• Improve patient outcomes and satisfaction by providing timely and customized solutions.
• Reduce administrative overhead and increase billing accuracy and speed.
• Achieve a 350% improvement in operational efficiency and onboard over 100 new system users.

• Patient data entry and management module with secure access controls.
• Assessment and diagnosis documentation interface.
• Product selection system supporting custom orders to meet individual patient needs.
• Vendor management portal for product cataloging, bidding, and processing orders.
• Order tracking dashboard for all stakeholders to monitor order status, payments, and delivery.
• Communication tools for outreach to patients for fittings and follow-ups.
• Invoice generation and billing management integrated within the system.

• Electronic Health Record (EHR) systems for patient data synchronization.
• Vendor inventory and order processing systems.
• Payment gateways for billing and invoicing.
• Notification services (email/SMS) for patient follow-ups.

• Scalability to support increased users and data volume as the system adoption grows.
• High system availability with 99.9% uptime.
• Data security and privacy compliance with HIPAA standards.
• Fast response times to support efficient workflow (<2 seconds for key interactions).
• Intuitive user interface for diverse user roles with minimal training.

The implementation of this comprehensive case management system is expected to increase order throughput by approximately 70%, enhance stakeholder collaboration, and reduce administrative overhead. It will facilitate the onboarding of over 100 new users, while operational efficiency is projected to improve by 350%, thereby significantly increasing the reach and quality of orthopedic patient care.