Automated Personal Data Access Freezing and Restoration System

The client faces difficulties in providing a quick, secure, and user-friendly method for customers to temporarily freeze or unfreeze their personal data access. Existing manual processes lead to increased workload for customer support and delayed verification, impacting customer satisfaction and operational efficiency.

A leading credit information provider seeking to enhance customer privacy controls and automate personal data management processes.

• Develop a user-centric online platform enabling customers to easily freeze or unfreeze their personal data access via web or mobile interfaces.
• Automate the processing of freeze/unfreeze requests to reduce manual intervention and accelerate response times.
• Implement status tracking features allowing customers to check the progress of their requests in real-time.
• Improve communication with customers through automated email notifications at each stage of the request lifecycle.
• Enhance data security and compliance by safeguarding personal identification data during freeze periods.

• User authentication and verification mechanism for request initiation
• Simple, step-by-step interface for freezing and unfreezing personal data access
• Automated workflow for processing requests and updating data access status
• Status check dashboard allowing customers to view current request statuses
• Automated email notifications for request acknowledgment, approval, and completion
• Secure data handling and storage during freeze periods

• Customer verification services
• Data repository systems to enforce freeze/unfreeze status
• Email notification services
• User identity management systems

• System should support high concurrency with at least 99.9% uptime
• Request processing time should be under 2 seconds for 95% of transactions
• Data encryption both in transit and at rest to ensure privacy compliance
• Scalable architecture to accommodate increasing customer volume

The implementation of this automated data access management system is expected to significantly improve customer experience by enabling quick and easy management of personal data restrictions. It aims to reduce manual workload for customer service teams, expedite request processing, and enhance overall data security compliance. The automation is projected to streamline operations, leading to time savings and increased customer trust.