Customer Engagement & Experience Enhancement

The enhanced e-commerce platform must provide a user-friendly interface, robust product catalog management, secure checkout process, comprehensive order management, and a personalized loyalty program. Core functionalities include improved search, product filtering, secure payment processing, and customer account management.

The system must provide users with interactive 3D models of electronic cigarette products, allowing them to rotate, zoom, and explore details. It should integrate seamlessly with the existing eCommerce platform to enhance product pages.

The application should allow users to create profiles, build and manage wishlists, connect with others, receive notifications about events, and track gift purchases.

The core functionality of the new CRM platform will include automated lead management, AI-powered customer segmentation, a unified CRM system integrating sales, customer service, and marketing, advanced analytics, and seamless customer service integration.

The module should allow customers to customize shirts with various options, including color selection, text input, image uploads, and placement adjustments. It needs to integrate seamlessly with the existing PrestaShop e-shop.

The system will be an AI-powered chatbot capable of handling a wide range of customer inquiries, including order tracking, product information, returns processing, and FAQs. It will seamlessly escalate complex issues to human agents.

The platform must support live video streaming, real-time chat, interactive features (polls, Q&A), secure payment processing, user authentication, and personalized content recommendations.

A CRM system for marketplaces that analyzes customer reviews, understands their meaning and tone, and automatically generates relevant responses. Includes an internal CRM for sellers to manage product listings and sales analytics.

Develop and implement an AI-powered chatbot capable of handling common customer inquiries, providing product information, processing returns, and escalating complex issues to human agents. The system must support multiple languages and integrate with existing CRM and order management systems.

The system must support online product catalog, shopping cart, order management, and access to various learning materials (courses, videos, documents). User roles (student, administrator) should be defined with appropriate permissions.

The platform should provide a seamless and engaging shopping experience with advanced features to enhance customer loyalty, drive sales, and improve brand visibility. Core functionalities include product filtering, subscription management, loyalty program integration, discount application, blog management, and image optimization.

The custom digital solution should provide secure user access, user management capabilities, SSO integration, and a platform for client item understanding and marketing optimization.