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The platform suffers from significant technical debt, slow indexing speed (Apache Solr), frequent HTTP 404 errors, price caching failures, and inefficient search functionality. Additional challenges include unsynchronized geographically distributed teams, lack of workflow visibility, poor documentation practices, and checkout process failures impacting customer experience.
Large online retail chain with 90K+ products, serving corporate clients through multiple logistic centers using SAP Commerce platform
Improved customer experience through faster search and checkout processes, reduced operational costs from automated caching and error reduction, increased sales conversion through reliable product discovery, enhanced team productivity with synchronized workflows, and better long-term maintainability through technical debt reduction and documentation improvements.