User-Centric, Mobile-First Quality Management System Enhancement

The client faces complexity in managing and controlling documentation, compliance, workflows, and employee training across their operations. Existing systems lack a streamlined UX/UI, especially on mobile platforms, resulting in decreased user engagement and efficiency. The need exists for a more intuitive, mobile-friendly system that simplifies internal processes and enhances user satisfaction.

A mid-sized company providing compliance and documentation management solutions to organizations across various sectors seeking to improve user experience & mobile accessibility.

• Redesign the user interface to improve intuitiveness and ease of use, leveraging UX/UI best practices.
• Implement a mobile-first approach to ensure optimal access and functionality across devices.
• Streamline core workflows such as documentation control, compliance management, and employee training tracking.
• Enhance overall user engagement and satisfaction, aiming for a significant increase in daily active users and reduction in onboarding time.
• Achieve a more intuitive main user flow, reducing task completion time and errors.

• Design and implementation of main user flows based on detailed flow mapping to ensure logical and efficient navigation.
• A responsive, intuitive UI/UX utilizing best practices to improve user engagement.
• Mobile-first interface design for accessibility on all device types.
• Workflow automation for documentation updates, compliance checks, and employee training processes.
• Support for purchase request automation integrated within the platform.
• Role-based access control and user management features.
• Integration with existing enterprise systems (if any) for data consistency.

• External document storage and management systems
• Compliance and regulatory databases
• Employee training platforms
• Financial or purchasing systems for purchase request automation

• High scalability to support increasing user base and data volume
• Responsive performance with page load times under 3 seconds on average
• Secure access control with role-based permissions
• Data security and compliance with relevant regulations
• Cross-platform compatibility for desktop and mobile devices

The redesigned platform is anticipated to significantly improve user experience, resulting in increased adoption rates, higher user satisfaction, and reduced onboarding time. Optimized workflows and automation will streamline documentation and compliance processes, leading to operational efficiencies. The project aims to increase daily active users by a measurable percentage and decrease task completion times, ultimately boosting overall productivity and compliance adherence.