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Unified Tenant Deposit Management Platform Integration

itransition.com

Real estate

Financial services

Challenges with Disparate Systems and Operational Inefficiencies

Legacy systems with inconsistent coding standards, fragmented architecture, and poor inter-team collaboration caused operational bottlenecks, delayed processes, and scalability limitations. The lack of unified financial workflows and automated deposit management hindered business growth.

About the Client

Government-approved provider of tenancy deposit protection in the UK, serving 150K+ landlords and agents with deposit protection and dispute resolution services

Digital Transformation Goals

Develop a unified deposit management system on SAP Commerce Cloud
Automate deposit protection, property management, and dispute resolution workflows
Standardize development practices across multi-vendor teams
Accelerate time-to-market for new features by 50%
Support 25% annual customer base growth through scalable infrastructure

Core System Functionalities

Administrative module for company/user management
Deposit creation and protection workflows with multi-source payment processing
Dispute resolution portal with document exchange
Financial module integration for accounting and transaction management
Role-based dashboards for landlords, agents, tenants, and corporate entities

Technology Stack Requirements

SAP Commerce Cloud (Hybris)

SAP Business ByDesign

Java/Spring Framework

AWS Cloud Infrastructure

SecureTrading Payment Gateway

System Integration Needs

SOAP-based SAP module communication
Multi-channel payment gateway integration
AWS-hosted environment configuration
Real-time financial data synchronization

Operational Requirements

Support 1.6M+ concurrent deposit records
99.99% system availability for financial transactions
PCI-DSS compliance for payment processing
Modular architecture for future scalability
Automated logging and audit trail capabilities

Business Transformation Outcomes

Enables 25% customer base growth through automated workflows, reduces deployment cycles by 50% via SAP's configuration-driven approach, and supports 150K+ users with a unified experience. The platform will securely process tens of thousands of monthly transactions while maintaining compliance with UK tenancy regulations.