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Unified Government Services Platform Development

plavno.io

Government

Information technology

Public administration

Current Challenges in Government Service Delivery

Existing bureaucratic processes suffer from fragmented systems, outdated technology infrastructure, manual paperwork inefficiencies, and poor user experience. Agencies face difficulties with system interoperability, data security compliance, and providing real-time status updates to applicants.

About the Client

Government agency responsible for modernizing public service delivery through digital transformation initiatives

Key Project Goals

Centralize 50+ government agency services into single platform
Reduce application processing time by 40%
Eliminate manual paperwork through digital automation
Ensure secure data handling compliant with privacy regulations
Implement real-time application status tracking

Core System Requirements

Smart form autofill technology
Remote application submission portal
Legally compliant electronic signature system
Secure online payment gateway
AI-powered 24/7 customer support
Automatic document renewal tracking
Real-time application status dashboard

Technology Stack Requirements

PHP Laravel framework

React/TypeScript frontend

Vue.js components

MySQL database

WordPress integration

API middleware layer

System Integration Needs

Legacy government database systems
Payment gateway providers
Digital identity verification services
Document management systems
Security compliance frameworks

Non-Functional Requirements

End-to-end data encryption (in transit/at rest)
Regular security audits and penetration testing
High-availability architecture with 99.9% uptime
Scalable infrastructure for peak loads
Compliance with Canadian data privacy regulations

Expected Business Impact

Streamlined government operations through reduced paperwork, centralized service delivery, and automated processes. Anticipated benefits include 40% faster application processing times, significant cost savings from reduced manual processing, and improved citizen satisfaction scores through enhanced digital experience.