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Unified E-commerce Platform Development for NDIS Training & Consulting Provider
  1. case
  2. Unified E-commerce Platform Development for NDIS Training & Consulting Provider

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Unified E-commerce Platform Development for NDIS Training & Consulting Provider

brights.io
Business services
Education
Health & Fitness

Challenges with Website Functionality and Integration

DSC's existing website presents challenges in user-friendly editing, complex backend management (order history, inventory), and seamless integration of various platforms (Litmos, Xero, Klaviyo, ReCharge). These issues hinder operational efficiency, user experience, and the ability to effectively showcase their diverse training and consulting services.

About the Client

DSC is a leading platform supporting businesses in delivering exceptional outcomes within the National Disability Insurance Scheme (NDIS), with a popular NDIS Resource Hub, blog, and podcast reaching a significant audience.

Project Goals

  • Develop a unified e-commerce platform to consolidate all offerings and streamline the customer journey.
  • Enhance website editing capabilities for non-technical users.
  • Optimize backend systems for efficient order management, inventory control, and reporting.
  • Seamlessly integrate existing platforms (Litmos, Xero, Klaviyo, ReCharge) for a cohesive user experience.
  • Improve website navigation and user clarity to enhance engagement and conversion rates.
  • Showcase both training and consulting services in a unified and accessible manner.

Core System Functionality

  • Unified product catalog and shopping cart.
  • Secure online payment processing.
  • Subscription management for ReCharge.
  • Integration with Litmos for training access.
  • Integration with Xero for financial management.
  • Integration with Klaviyo for email marketing.
  • User-friendly CMS for content creation and management.
  • Enhanced navigation and search functionality.
  • Personalized content recommendations.
  • Reporting and analytics dashboards.

Technology Stack

Content Management System (CMS) - User-friendly, e.g., WordPress with WooCommerce or similar
E-commerce Platform - Shopify (for subscription management and potentially product sales)
API integrations for Litmos, Xero, Klaviyo, and ReCharge

External System Integrations

  • Litmos API
  • Xero API
  • Klaviyo API
  • ReCharge API

Non-Functional Requirements

  • Scalability to accommodate future growth.
  • High website performance and fast loading times.
  • Robust security measures to protect user data.
  • Accessibility compliance (WCAG guidelines).
  • Mobile responsiveness.

Expected Business Impact

The new website is expected to significantly enhance the user experience, streamline operational processes, improve conversion rates, and strengthen DSC's position as a leading provider of NDIS training and consulting services. The unified platform will improve efficiency, reduce complexity, and facilitate a more cohesive brand experience for both clients and internal teams. Continued collaboration post-launch will ensure ongoing success and support.

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