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Fragmented customer data across CRM, DMS, SharePoint, and spare parts websites led to inefficient multistep maintenance processes. Engineers faced difficulties accessing equipment documentation, user manuals, and parts ordering systems, resulting in prolonged equipment downtime and reduced service quality.
Market leader in test and measurement solutions for tobacco, food, and packaging industries with global operations
Anticipated 40% reduction in equipment downtime through instant documentation access and streamlined parts ordering. Improved engineer productivity via mobile-optimized interface and QR code functionality. Enhanced customer satisfaction through self-service capabilities and localized support resources.