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Unified Business Process Management System Implementation for Solar Energy Manufacturer

itransition.com

Energy & natural resources

Manufacturing

Utilities

Operational Fragmentation Across Geographically Dispersed Units

Lack of centralized order management system causing inefficiencies in logistics, warranty tracking, and reporting. Disparate processes across six business units hinder global coordination, SLA monitoring, and cross-departmental communication. Need for accelerated business development through process automation.

About the Client

Global manufacturer of solar microinverter solutions and monitoring devices with operations in China, Europe, Australia, and the Americas

Business Process Optimization Goals

Implement unified BPM system for global operations
Automate sales, warranty, purchasing, and inventory workflows
Establish standardized SLAs and KPIs across all business units
Enhance cross-departmental communication and transparency
Integrate financial data migration from legacy accounting systems

Core System Capabilities

Real-time sales order management with credit control
Warranty tracking with extended warranty sales functionality
Automated purchasing and intercompany transaction processing
Multi-warehouse inventory management with API integration
Helpdesk system with device-specific warranty information
Financial reporting with migrated historical data

Technology Stack Requirements

Odoo

API-first architecture

Cloud-based deployment

System Integration Needs

Product management system API for warranty validation
Legacy accounting system (Exact) data migration
Online store frontend customization for warranty extensions

Operational Constraints

Real-time data synchronization across business units
Role-based access control for financial data
Scalable architecture for future business growth
High-availability deployment configuration
User training and change management support

Expected Business Transformation Outcomes

Accelerated sales cycles through automated workflows, 360-degree visibility into global operations, standardized warranty management reducing processing time by 40%, improved inventory accuracy through centralized tracking, and consolidated financial reporting enabling data-driven decision making across all business units.