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Manual processes for freezing/unfreezing personal data access caused delays in customer service, increased operational costs, and limited user control over PESEL number protection. Consumers lacked intuitive tools for real-time data verification and status tracking.
A European leader in credit information and global provider of risk management solutions, offering integrated services for business information and outsourcing.
Projected 60% reduction in customer service inquiries, 85% faster PESEL protection activation, and 40% decrease in fraud incidents through real-time access control. Self-service features expected to save 1,200+ annual service hours.