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SAP Commerce Search Platform Enhancement for Enhanced Relevance, Personalization, and Administration
  1. case
  2. SAP Commerce Search Platform Enhancement for Enhanced Relevance, Personalization, and Administration

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SAP Commerce Search Platform Enhancement for Enhanced Relevance, Personalization, and Administration

itransition.com
Retail
Consumer products & services

Search Engine Performance & Administration Challenges

The existing SAP Commerce search engine is delivering poor search relevance, leading to user dissatisfaction, lost sales (4% of total sales), and high administrative overhead. Key issues include inability to handle complex queries (SKUs, attributes), inaccurate search results, difficulty in managing synonyms and product attributes, and a time-consuming manual administration process.

About the Client

A leading European supplier of stationery, office equipment, furniture, paper, workwear, household goods, and tools, serving both corporate and individual clients through an online store and a chain of physical shops.

Project Goals

  • Improve search relevance and accuracy for a diverse product catalog (150,000+ items).
  • Increase conversion rates by optimizing the search experience.
  • Reduce administrative effort associated with search engine management.
  • Enable personalization of search results based on user behavior and preferences.
  • Optimize the no-results search experience to minimize customer abandonment.

Functional Requirements

  • Support search by keyword and item SKUs.
  • Process search by keyword and item attributes (discrete and range).
  • Implement typo correction and synonym handling.
  • Develop personalized search results based on user history and preferences.
  • Automate data upload/export for product attributes and SKUs.
  • Implement a no-results search optimization with recommended products and alternative requests.
  • Implement click tracking to analyze user search behavior.
  • Provide comprehensive search analytics dashboards.

Preferred Technologies

SAP Commerce Search
SAP Silver Partner ecosystem
CSV data import/export
Third-party analytics platforms

Integrations Required

  • Competitor catalog data feeds
  • BI system for search analytics

Key Non-Functional Requirements

  • High performance and low latency search results.
  • Scalability to handle a large product catalog and high search volume.
  • Security to protect customer data.
  • Maintainability and ease of administration.

Expected Business Impact

This project is expected to significantly improve online sales by increasing conversion rates (target: 25% growth), reducing customer churn due to poor search experience, and decreasing administrative costs by 12x. Improved search relevance will lead to higher customer satisfaction and increased brand loyalty.

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