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Legacy SOPS 1.0 system faced critical limitations in ERP integration with LG's Korean headquarters, lacked scalability for growing order management needs, required enhanced product data management capabilities, and needed improved user experience for sales representatives and internal staff.
A US-based division of LG Electronics managing sales, training, and operations for commercial and residential air conditioning products, experiencing rapid growth and requiring scalable digital solutions
Enables 30% faster order processing, improves forecasting accuracy by 40%, reduces manual data entry through automation, supports 500+ concurrent users, and enhances sales team productivity through mobile access while maintaining seamless ERP integration for global operations.