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Real-time Incident Reporting Application for Railway Staff

thedistance.co.uk

Telecommunications

Logistics

Transportation

Utilities

Challenges with Existing Health & Safety Reporting

British Rail Operations currently lacks a real-time, efficient system for operational staff to report safety risks and incidents encountered on the East Coast Main Line. The existing email-based reporting system is slow, lacks critical contextual information (photos, GPS), and hinders rapid response from relevant teams, potentially compromising safety and operational efficiency.

About the Client

A hypothetical British Rail operations entity responsible for the safe and efficient operation of railway services across the UK, focusing on real-time incident management and safety compliance.

Project Goals

Implement a real-time incident reporting tool for railway staff.
Improve the accuracy and timeliness of safety incident reporting.
Enhance the ability to quickly identify and respond to safety risks.
Integrate the reporting system with existing maintenance helpdesk platforms.
Promote a proactive safety culture among operational staff.

System Functionality

Real-time incident reporting via mobile app.
GPS location tagging for incident reports.
Photo/video upload capabilities.
Categorization of incident types (e.g., track defects, signaling issues, trespassers).
Severity level designation.
Automated routing of reports to relevant response teams.
Integration with existing maintenance helpdesk system.
Offline reporting capabilities with automatic synchronization upon reconnection.

Technology Preferences

Mobile app development (iOS and Android).

Cloud-based backend infrastructure (e.g., AWS, Azure, GCP).

GPS integration.

Image/video storage and processing.

API integration with existing maintenance helpdesk system.

Required Integrations

Existing Maintenance Helpdesk Platform (specify platform if known).
Potential integration with GIS (Geographic Information System) for visual representation of incidents.

Non-Functional Requirements

High availability and reliability.
Scalability to accommodate a large user base.
Robust security measures to protect sensitive data.
Responsive user interface for ease of use.
Performance optimized for mobile devices.

Expected Business Impact

The implementation of this system is expected to significantly improve safety, reduce response times to incidents, enhance operational efficiency, and foster a more proactive safety culture. The ability to quickly and accurately report incidents will minimize potential disruptions to service and reduce the risk of accidents, ultimately contributing to a safer working environment for railway staff and passengers.