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Development of a Mobile-First Travel Companion App for Personalized Journey Planning and Ticket Management

thedistance.co.uk

Information technology

Consumer products & services

GPS

Challenges in Mobile Accessibility and Holistic Travel Experience

Ticketclever's existing website, while successful, lacked a mobile-first solution to enhance user experience. The platform needed to evolve beyond ticket purchasing to provide a comprehensive journey experience, including real-time personalization and post-purchase support.

About the Client

A UK-based digital platform specializing in train ticket optimization and user-centric travel solutions.

Key Goals for Mobile App Development

Create a mobile-first platform leveraging Ticketclever's algorithm for optimized ticket combinations
Deliver personalized journey planning and real-time travel information
Simplify ticket purchasing, storage, and access via a digital QR code system
Integrate management of weekly/monthly season tickets and automated refund claims
Achieve high user satisfaction through intuitive design and seamless functionality

Core Functionalities and Key Features

GPS and metadata-driven personalized journey recommendations
Real-time ticket combination optimization using existing algorithm
Digital QR code ticket storage and instant access
Interactive journey planning with step-by-step navigation
Season ticket management (weekly/monthly rollups)
Automated refund claiming process

Technology Stack Preferences

React Native or Flutter for cross-platform mobile development

Cloud-based backend (AWS/Azure/GCP) for scalability

RESTful APIs for integration with ticketing systems

GPS and geolocation APIs for real-time tracking

Secure payment gateways for transactions

Critical System Integrations

UK train operator ticketing APIs
Payment processing systems (e.g., Stripe, PayPal)
Refund management platforms
User authentication services (e.g., OAuth, biometric login)

Non-Functional Requirements

High availability (99.9% uptime)
Low-latency response times for real-time features
End-to-end encryption for transaction and user data
Scalability to handle peak commuter traffic
Compliance with GDPR and transportation industry standards

Anticipated Business Outcomes

The mobile app is expected to significantly enhance user satisfaction by streamlining ticket purchasing and journey planning, increase customer retention through personalized experiences, and establish Ticketclever as a market leader in travel technology. The automated refund system and season ticket management will reduce operational overhead while improving service efficiency.