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Development of Tour Leader Mobile Application for Enhanced Travel Management

thedistance.co.uk

Hospitality & leisure

eCommerce

Information technology

Challenges in Tour Management

Tour Leaders relied on paper documents leading to frequent loss/damage, manual updates causing delays/mistakes, and lack of real-time location tracking creating safety risks during critical incidents.

About the Client

Travel services company specializing in tour management solutions

Project Goals

Replace paper-based systems with digital tour management
Enable real-time communication between staff and Tour Leaders
Implement location tracking for safety monitoring
Reduce operational inefficiencies by 40%

Core System Functionalities

Real-time itinerary updates with change notifications
GPS location tracking with geofencing capabilities
Secure messaging system for staff communication
Offline document access with sync functionality
Emergency alert system with incident reporting

Technology Stack

React Native for cross-platform mobile development

AWS cloud infrastructure

Google Maps Platform API integration

Firebase Realtime Database

System Integrations

Existing G2 Travel booking systems
Third-party GPS tracking services
Push notification services (APNs/FCM)

Quality Attributes

End-to-end data encryption
99.9% system availability SLA
Support for 10,000+ concurrent users
Sub-200ms response time for critical operations

Expected Business Impact

Anticipated 30% reduction in operational delays, 50% improvement in incident response times, and 25% increase in overall tour management efficiency while enhancing traveler safety through real-time location monitoring.