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Next-Generation Self-Service Kiosk App Development for Restaurant Chain

itransition.com

Food & Beverage

Retail

Hospitality & leisure

Challenges in Self-Service Kiosk Performance and Security

Existing kiosk app suffers from performance degradation during idle periods, unstable payment connectivity during peak hours, memory leaks causing application freezes, slow UI rendering with complex animations, and compromised media playback quality. Legacy React Native implementation creates compatibility issues with hardware and requires excessive debugging time.

About the Client

A multinational restaurant chain operating 24/7 seeking to optimize operational efficiency through digital transformation

Strategic Development Goals

Enhance application performance and stability
Implement secure, reliable payment processing
Optimize user interface responsiveness
Integrate loyalty program functionality
Enable remote device management
Automate end-of-day reconciliation processes

Core System Capabilities

Streamlined order/purchase workflow with offline capabilities
Secure payment terminal integration via USB SDK
Real-time loyalty points tracking and redemption
Remote maintenance and device lockdown functionality
Interactive advertising display management
Automated end-of-day reconciliation reporting

Technology Stack Requirements

Android platform development

Kotlin programming language

Room persistence library

ExoPlayer for media playback

Coroutines for concurrency management

System Integration Needs

Payment terminal hardware via USB
Internal CRM for maintenance operations
Loyalty program backend API
Esper MDM for device management

Operational Requirements

Sub-2 second UI response time under load
99.9% payment transaction success rate
PCI DSS compliance for payment security
Support for 10,000+ concurrent devices
Zero-downtime update capability

Expected Business Outcomes

Projected 40% reduction in order processing time, 60% decrease in device maintenance costs, and 25% increase in customer satisfaction scores. Secure payment implementation expected to eliminate data leakage incidents while enabling 20% faster transaction completion during peak hours.