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Next-Generation Digital Payment Platform Development

gpsolutions.com

Financial services

Information technology

Business services

Outdated Platform and Limited Functionality

Global Payments Inc. is facing challenges with its legacy back-office and CRM system, which is hindering its ability to efficiently manage Visa and MasterCard offers, deliver enhanced customer experiences, and integrate with modern e-commerce and third-party services. The existing infrastructure is outdated, lacks scalability, and struggles to support evolving business needs, including advanced ebanking functionalities and personalized customer engagement.

About the Client

A leading global provider of digital payment solutions specializing in the distribution and servicing of Visa and MasterCard bank cards, offering advanced loyalty programs and personalized finance tools.

Key Project Goals

Develop a modern, scalable, and secure back-office system for managing Visa and MasterCard offers, loyalty programs, and partner integrations.
Build a comprehensive CRM system with integrated e-commerce and loyalty features to enhance customer engagement and retention.
Enable seamless ebanking functionalities, including credit card management, billing, and money transfers.
Integrate with third-party systems such as IBS, SMS providers, and delivery platforms.
Improve customer onboarding and overall customer experience.
Increase new client acquisition.

System Functionality

Offer Management: Creation, distribution, and servicing of Visa and MasterCard offers.
CRM: Customer data management, segmentation, and personalized communication.
E-commerce Integration: Secure online transaction processing and product catalogs.
Loyalty Program Management: Dynamic bonus programs, club memberships, and reward catalogs.
Ebanking Services: Credit card management, billing, money transfers, and transaction history.
Reporting & Analytics: Real-time dashboards, transaction reports, and performance metrics.
User Management: Secure user authentication and role-based access control.
Partner Integration: Seamless integration with IBS systems, SMS providers, and delivery platforms.

Technology Stack

Java

PHP

Oracle

NoSQL

HTML

CSS

JavaScript

Ajax

External System Integrations

IBS Systems
SMS Providers
Delivery Platforms

Non-Functional Requirements

High Scalability: Ability to handle a growing number of users and transactions.
High Performance: Fast response times and efficient processing.
Security: Robust security measures to protect sensitive financial data.
Reliability: High availability and minimal downtime.
Data Integrity: Ensure data accuracy and consistency.

Expected Business Outcomes

The project is expected to significantly increase new client acquisition (similar to the 47% increase in the case study), improve customer satisfaction, streamline operational processes, enhance financial management, and provide a competitive advantage in the digital payment market. The new platform will also enable the client to expand its offerings and innovate in the financial services space.