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Custom Messaging Platform Integration for E-Learning Ecosystem

gpsolutions.com

Education

Business Challenge

Need to modernize core communication components of an e-learning platform to enable structured interactions between students, mentors, and staff while maintaining scalability and role-based access controls

About the Client

Leading online education provider headquartered in Bangalore, India, delivering career-focused IT training in 150+ technologies to 1.5 million global learners

Project Objectives

Create structured communication environment for learning community
Enable moderated topic-based discussions and private messaging
Implement intelligent support channels and real-time announcements
Establish role-based access controls for different user types
Ensure horizontal scalability for growing user base

Core Communication Features

Course-dedicated workspaces with predefined channels (Support, Job Notifications, Memes, Announcements, Direct)
Class-specific collaboration channels within courses
Three-tier role system (Administrators, Support Specialists, Students) with custom permissions
Split-view support channels for private one-on-one communication
Automated role-based access and preconfigured discussion threads
Integrated 'Peer Chat' button within course sections

Technology Stack

Java

Vue.js

Apache Kafka

System Integrations

Existing e-learning course framework
User authentication system

Operational Requirements

Horizontal scalability for 1.5M+ users
High-throughput messaging with Kafka
Role-based security controls
Low-latency real-time communication

Expected Business Impact

Enhanced learning experience through structured peer support, improved community engagement metrics, faster issue resolution times, and scalable communication infrastructure without requiring platform-wide redevelopment