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Modernization of Telemedicine Platform for Enhanced User Experience and Scalability

rootstrap.com

Medical

Information technology

Health & Fitness

Challenges in User Experience and System Modernization

Existing application suffered from disorganized UX, outdated UI design, and high operational costs due to technical staff rotation. Need to validate design assumptions with end-users while maintaining alignment with competitive market standards.

About the Client

A Uruguayan mobile telemedicine platform providing centralized healthcare management services

Strategic Modernization Goals

Redesign UX/UI to meet modern telemedicine standards
Improve user engagement through validated design assumptions
Streamline appointment scheduling and medication ordering processes
Enhance scalability for growing user base

Core System Capabilities

Virtual appointment scheduling with video conferencing
In-person medical appointment coordination
Digital prescription management system
Medication ordering with fulfillment tracking
Centralized medical history repository
User journey mapping with personalized dashboards

Technology Stack Requirements

React Native

iOS

Android

System Integration Needs

Telehealth API integration
Electronic Health Record (EHR) systems
Secure payment gateways
SMS/Email notification services

Performance and Security Standards

HIPAA-compliant data security measures
99.9% system uptime SLA
Support for 50,000+ concurrent users
Cross-platform compatibility testing
Disaster recovery and data backup protocols

Projected Business Outcomes

Expected 300% increase in virtual appointment capacity, 200% growth in active user base within 12 months, and 40% reduction in customer service inquiries through improved self-service features. Anticipated $2M+ annual cost savings from reduced technical staff rotation needs.