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Modernization of Statewide Disability Resource Portal with Enhanced Accessibility Features

emergentsoftware.net

Non-profit

Government

Information technology

Current Challenges in Accessibility and Service Navigation

Existing website lacks modern accessibility features required by users with disabilities, contains fragmented data systems, and presents complex navigation that hinders access to critical disability resources and services across Minnesota

About the Client

A free, statewide resource network providing centralized support for individuals with disabilities and their families, focusing on housing, employment, and financial planning

Strategic Goals for Digital Transformation

Launch a fully accessible digital platform compliant with WCAG standards
Implement integrated data tracking systems for user interactions
Simplify navigation of state disability programs through centralized resource organization
Enable seamless single sign-on functionality across partner platforms

Core System Capabilities

Umbraco CMS implementation with accessibility-first design framework
Able Player integration for video accessibility (captions, transcripts, text descriptions)
Keyboard navigation and screen reader optimized interface
High-contrast visual theme customization
Cross-platform user data synchronization with DB101 and HB101 systems

Technology Stack Requirements

Umbraco CMS

Able Player

JavaScript

WCAG 2.1 AA compliant frameworks

System Integration Needs

User analytics tracking system integration
Single sign-on (SSO) with state partner platforms
Third-party accessibility validation tools

Operational Requirements

WCAG 2.1 AA compliance certification
99.9% system uptime SLA
Cross-browser compatibility (Chrome, Firefox, Safari, Edge)
ADA Title II compliance for state services

Anticipated Outcomes

Projected 40% increase in user engagement through improved accessibility features, 60% reduction in support requests related to navigation issues, and enhanced ability to track and optimize resource utilization patterns across Minnesota's disability community