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Modernization of Nonprofit Operations Platform for Scalable Donor and Project Management

rubicotech.com

Non-profit

Information technology

Challenges with Outdated Joomla-Based System

The organization's legacy Joomla platform caused operational inefficiencies due to poor scalability, manual donation processing delays, outdated UI/UX, inadequate reporting capabilities, and compliance tracking difficulties. These issues hindered donor engagement, slowed project manager onboarding, and risked operational stagnation.

About the Client

A global nonprofit enabling donors, project managers, and staff to collaborate on charitable initiatives, requiring scalable technology for donation management, compliance tracking, and project execution.

Goals for the New Platform

Increase donation revenue through streamlined user experiences
Automate administrative workflows for faster processing
Enhance global project scalability and compliance tracking
Improve engagement for donors, project managers, and staff
Support long-term growth with a future-proof technical architecture

Core System Functionalities

Donor portal with contribution tracking and recurring gift management
Project manager portal for initiative creation and funding monitoring
Staff administrative dashboard with compliance reporting
Automated donation processing workflows
Real-time financial reporting and SKY API integration
Multi-language support for global operations
Helpdesk ticketing system for user support

Technology Stack Requirements

PHP/Laravel framework for backend scalability

Angular for responsive frontend interfaces

WordPress for public-facing website content management

MySQL database with API integrations

System Integration Needs

Payment gateway APIs for donation processing
Third-party compliance verification services
Global financial tracking APIs (SKY API)
User authentication with SSO capabilities

Operational Requirements

Horizontal scalability for 10x user growth
99.9% system uptime SLA
GDPR and PCI-DSS compliance
Sub-2-second page load times
Role-based access control (RBAC)
Disaster recovery with <4-hour RTO

Expected Business Outcomes

Projected 20%+ increase in annual donations through improved donor retention, 50% reduction in administrative processing time, and support for 100+ concurrent global projects. The platform will enable onboarding 100 new project managers annually while maintaining compliance adherence across 150+ countries.