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Modernization of eCommerce Platform with ERP Integration for Retail Expansion
  1. case
  2. Modernization of eCommerce Platform with ERP Integration for Retail Expansion

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Modernization of eCommerce Platform with ERP Integration for Retail Expansion

emergentsoftware.net
Retail
Home Improvement
eCommerce

Legacy System Limitations Hindering Growth

The Tile Shop's existing website lacked essential eCommerce capabilities, including automated inventory updates, location-based recommendations, and scalability. The absence of integration with the new SAP ERP system created operational inefficiencies, manual processes, and an inability to support advanced marketing features, limiting the company's ability to meet customer expectations and scale operations.

About the Client

A leading nationwide retailer specializing in premium tiles and home improvement accessories, focused on delivering high-quality products and exceptional customer service.

Strategic Goals for Digital Transformation

  • Implement a scalable, modern eCommerce platform with seamless SAP ERP integration
  • Automate inventory management and location-based customer recommendations
  • Enhance website performance and user experience with advanced marketing tools
  • Support business growth through personalized customer journeys and streamlined operations

Core System Capabilities

  • Real-time inventory updates from SAP ERP
  • Location-based product recommendations
  • Faceted product search with Solr
  • Dealer-specific pricing integration
  • Personalized content management via Sitecore Experience Editor
  • Scalable cloud hosting on Azure

Technology Stack

Sitecore CMS
Azure Cloud Hosting
Solr Search Engine
SAP ERP Integration

Critical System Integrations

  • SAP ERP for inventory and order management
  • Sitecore Experience Manager for content delivery
  • Azure Experience Manager for image handling
  • Sitecore Discover for personalized search

Operational and Technical Requirements

  • High scalability to handle peak traffic periods
  • Sub-second page load times for critical user journeys
  • Enterprise-grade security for customer data and transactions
  • 99.9% system uptime SLA

Expected Business Outcomes

The new platform will automate 80% of inventory and order management processes, reduce manual errors by 70%, and enable personalized customer experiences that drive a projected 25% increase in online sales. The integration with SAP will streamline operations, while the modern architecture ensures long-term scalability for nationwide expansion.

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