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Modernization and Scalability Enhancement of SaaS Hospitality Platform
  1. case
  2. Modernization and Scalability Enhancement of SaaS Hospitality Platform

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Modernization and Scalability Enhancement of SaaS Hospitality Platform

artelogic.net
Hospitality & leisure
Information technology

Business Challenges and Technical Limitations

The platform faced critical challenges including outdated Azure infrastructure causing performance bottlenecks, complex integration with legacy property management systems (PMS), extended 6-month hotel onboarding cycles, and scalability limitations during high-volume transactions. These issues risked service disruptions, increased operational costs, and reduced competitiveness in the hospitality SaaS market.

About the Client

A SaaS company providing a platform for hotels to act as independent Online Travel Agencies (OTAs), enabling direct bookings and bundled vacation packages with integrated third-party systems.

Strategic Business Goals

  • Reduce cloud infrastructure costs by modernizing technology stack
  • Enhance platform reliability for high-volume transaction processing
  • Accelerate hotel client onboarding to under 3 months
  • Improve integration capabilities with modern PMS solutions
  • Establish scalable architecture for future growth

Core System Capabilities

  • Containerized microservices architecture using Docker
  • Automated Infrastructure-as-Code (IaC) deployments with Terraform
  • High-throughput message queue system for payment and booking transactions
  • Universal booking engine middleware for PMS integrations
  • Real-time monitoring dashboard for system performance metrics

Technology Stack Requirements

Microsoft Orleans
Docker
Terraform
Azure Cloud Services
Azure Message Queues

Critical System Integrations

  • Opera Cloud PMS
  • Shift4 payment gateway
  • IBS Software integrations
  • Third-party booking engines

Operational Requirements

  • 99.99% system uptime SLA
  • Linear scalability to handle 10x transaction volume growth
  • Sub-50ms latency for booking operations
  • Automated disaster recovery with <15 minute RTO
  • Role-based access control (RBAC) security framework

Expected Business Outcomes

The modernization initiative is projected to reduce infrastructure costs by 40%, cut hotel onboarding time by 60%, and enable 5x transaction processing capacity. Enhanced system reliability will improve customer satisfaction scores by 30% while the scalable architecture positions the platform for 20% annual growth in hotel network adoption.

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