Modernization and Performance Enhancement of Legacy Water Management Software

The client’s legacy water management software has become outdated, slow, and prone to critical defects, hindering efficient field inspections, data accuracy, and reporting. The system's performance issues interfere with inspector workflows, data synchronization, and customer access, making it difficult to implement new features and scaling operations effectively.

A well-established water utility company managing water quality testing, measurement, and reporting across multiple regions, relying on custom software ecosystems for field data collection and reporting.

• Refactor and modernize the existing water management application to improve system reliability and performance.
• Achieve at least a 12-fold increase in application speed to enhance user experience, particularly for field inspectors.
• Enable the generation of more field service reports per month, targeting a 15-fold increase.
• Reduce technical support requests by 4 times through enhanced stability and usability.
• Implement continuous integration/continuous deployment (CI/CD) pipelines for ongoing improvements and bug fixes.
• Improve user workflows by reducing action steps from multiple clicks to fewer, streamlining operations.
• Ensure cross-platform compatibility for desktop, mobile, and web applications to support diverse user environments.

• Offline data capture capability for field inspectors, with seamless synchronization once online.
• Intuitive user interface with optimized workflows to minimize steps and enhance productivity.
• Cross-platform support for desktop (Windows, MacOS), mobile devices (iOS, Android), and web portals.
• Reporting engine to generate water quality and operational reports for different stakeholder needs.
• Secure user authentication and role-based access control to ensure data security.
• Automated data validation and error handling to minimize data loss and correction needs.

• Water meter reading devices or sensors for data input
• Customer portals for online access and reporting
• Data synchronization services for offline/online data consistency
• Notification systems for alerts and updates

• Application performance optimized to support real-time access with at least a 12x speed improvement.
• System scalability to handle increasing volume of field data and users.
• High availability with minimal downtime, supported by CI/CD practices.
• Robust security measures including secure authentication, data encryption, and role-based access.
• Data integrity and disaster recovery mechanisms.

The new system is expected to significantly enhance operational efficiency, with a 12x increase in application speed, a 15x growth in monthly report generation, and a fourfold reduction in technical support requests. These improvements will enable the client to scale operations more effectively, provide better service to customers, and reduce operational costs.