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Development of a Nationwide Healthcare Provider Access Platform
  1. case
  2. Development of a Nationwide Healthcare Provider Access Platform

Development of a Nationwide Healthcare Provider Access Platform

syberry.com
Medical
eCommerce
Business services

Challenges Faced by Healthcare Providers and Patients in Accessing Local Medical Services

Healthcare providers operate with varied client acquisition tools, leading to a disorganized market where patients must use multiple sources to find and book reputable local providers, resulting in significant time and effort. Patients lack a centralized platform for quick, reliable access and appointment scheduling, while providers seek broader marketing reach without managing individual promotional websites.

About the Client

A startup aiming to connect patients with local healthcare providers through a comprehensive, user-friendly digital platform, enhancing provider visibility and patient convenience.

Goals and Expected Outcomes for the Healthcare Provider Access Platform

  • Create an integrated web and mobile application enabling patients to find the nearest healthcare providers and book appointments seamlessly.
  • Enhance provider visibility and marketing channels without requiring them to develop individual websites.
  • Implement secure payment processing and subscription options for ongoing care services.
  • Facilitate targeted promotional campaigns and discount offerings through promo codes.
  • Integrate with a variety of existing booking and management systems used by healthcare providers.
  • Aim to significantly streamline patient-provider interactions, reducing appointment booking time and increasing patient engagement.

Core Functional Capabilities for the Healthcare Access Platform

  • Provider profiles displaying services, reviews, and location data.
  • Geolocation-enabled search for users to find nearby healthcare providers.
  • Appointment scheduling with real-time availability sync.
  • Secure payment gateway integration for direct payments and subscriptions.
  • Promotion code issuance and management for targeted discounts.
  • Seamless integration APIs with providers' existing booking and management systems.
  • User account management for patients and providers.

Recommended Technologies and Architectural Approach

Web application using PHP
Mobile native apps in Java (Android) and Objective-C (iOS)
In-memory caching with Redis
Relational database management with MySQL
Backend development with scalable, secure APIs

Essential External System Integrations

  • Payment processing services for secure transactions
  • Existing booking management systems used by healthcare providers
  • Geolocation services for accurate provider proximity detection

Critical Non-Functional System Requirements

  • System scalability to handle large user volumes nationwide
  • High performance ensuring quick search and booking responses
  • Robust security protocols for sensitive health and payment data
  • Availability with minimal downtime and reliable uptime metrics
  • Mobile responsiveness and compatibility across devices

Projected Business Benefits and Performance Metrics

The platform aims to significantly simplify the process of locating and booking healthcare providers, resulting in improved patient experience and increased provider reach. Expected outcomes include a reduction in booking time, enhanced provider visibility, and increased appointment volume, contributing to faster market penetration and higher customer satisfaction.

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