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Modernization and Expansion of Franchise ERP System for Computer Repair Services

whitelabelcoders.com

Business services

Information technology

Consumer products & services

Operational Inefficiencies in Legacy Systems

Existing legacy PHP system lacks modern architecture for scalability, creates manual data collection bottlenecks, and cannot support advanced business analytics requirements. Rapid franchise growth demands improved process automation and real-time data visibility.

About the Client

A franchise network specializing in electronics repair and maintenance services for consumers and businesses

Digital Transformation Goals

Automate end-to-end repair workflow management
Implement robust data collection and analysis capabilities
Establish scalable architecture for future growth
Improve staff efficiency through guided process workflows
Enhance customer satisfaction tracking mechanisms

Core System Capabilities

Device intake and diagnostics tracking
Repair process workflow automation
Inventory management for replacement parts
Automated invoicing and payment processing
Customer satisfaction measurement tools
Business intelligence dashboard with historical data analysis

Technology Stack Requirements

Symfony framework

PHP

MySQL

RESTful APIs

Modern JavaScript Frameworks

System Integration Needs

Legacy system API wrappers
Payment gateways
Inventory suppliers APIs
Customer communication platforms

Quality Attributes

High system scalability for franchise expansion
Data security compliance
Cross-browser compatibility
System uptime reliability
Performance optimization for concurrent users

Expected Business Outcomes

Projected 40% reduction in manual administrative tasks, 30% improvement in repair process efficiency, and 50% faster access to business analytics. The modernized system will support 200% franchise growth capacity while maintaining operational consistency and enabling data-driven decision making.