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Modern E-commerce Website and Rental Management System Redesign for Quinlan & Fabish Music Company

orases.com

Retail

Education

eCommerce

Current Challenges with E-commerce and Rental Process

The existing e-commerce platform is outdated, lacks modern rental management capabilities, and requires excessive manual overhead. The legacy system fails to support critical business functions like digital rental agreements, inventory synchronization, and efficient payment processing, resulting in low ROI and inability to scale during peak demand periods.

About the Client

A family-owned music instrument retailer with nine stores across three Midwest states, specializing in school band/orchestra programs and instrument rentals since 1959.

Key Project Goals

Develop a mobile-friendly e-commerce platform with integrated rental management
Automate rental agreements and payment workflows
Integrate inventory and payment systems for real-time synchronization
Reduce administrative overhead through self-service capabilities for sales teams
Launch before peak rental season (Q3 2021)

Core System Functionalities

Online instrument rental application with digital signature capability
Customer portal for invoice management and payments
Sales representative CMS for creating localized product pages
Real-time inventory synchronization across all locations
Mobile-responsive design with optimized checkout flow

Technology Stack

Agile development methodology (Critical Path Approach)

Megatool CMS (existing infrastructure)

Modern front-end framework (React/Vue)

Secure payment gateway integration

System Integrations

Inventory management system
Third-party product pricing API
Payment processing gateway
Customer account database

Non-Functional Requirements

Scalability to handle seasonal traffic spikes (3x normal capacity)
99.9% uptime SLA during peak business hours
PCI-DSS compliance for payment security
Page load time under 2 seconds (mobile/desktop)

Expected Business Impact

Projected 20+ hours monthly time savings for marketing teams through automated workflows, 400+ additional rental orders during Q3 2021 compared to previous year, and improved customer satisfaction through streamlined digital rental process. System modernization will position the company for 15-20% annual growth in online transactions.