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Mobile Banking App Modernization and Feature Enhancement

plavno.io

Financial services

Outdated Mobile Banking App

The existing mobile banking application was outdated, lacking a modern user interface and failing to provide a comfortable experience on mobile devices and high-resolution screens. This resulted in potential user disengagement and dissatisfaction. Additionally, the existing app did not adequately support users with visual impairments.

About the Client

A large, established banking institution seeking to modernize its mobile banking platform to improve user experience, expand functionality, and enhance security.

Project Goals

Develop a modern and user-friendly mobile banking application.
Enhance the app's functionality to provide a comprehensive suite of digital banking services.
Improve the app's performance and scalability.
Ensure the app is accessible to users with visual impairments.
Implement robust security measures, including biometric authentication.
Provide efficient customer support through in-app chatbots.

Functional Requirements

Cash withdrawal via code
Personal financial manager with categorization and tracking of income and expenses
Biometric authentication (fingerprint and facial recognition)
In-app customer support via AI-powered chatbots
Accessibility features (contrast options, adjustable font size)

Preferred Technologies

Vue.js

Laravel

PHP

Wordpress

API integrations

Biometric SDKs

Chatbot platform

Integrations Required

Core banking system API
Payment gateway APIs
Biometric authentication services
Chatbot platform API

Key Non-Functional Requirements

High performance and responsiveness
Scalability to support a growing user base
Robust security to protect user data
Accessibility compliance (WCAG guidelines)
Reliability and availability

Expected Business Impact

This project is expected to significantly improve customer satisfaction, increase user engagement, and drive adoption of digital banking services. The modernized app will enhance the bank's reputation as an innovative and customer-centric organization, leading to increased customer loyalty and potentially attracting new customers. The efficiency gains from the new features and improved platform will also reduce operational costs.