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Integrated Logistics Management Platform for Moving Services

unicrew.com

Logistics

Information technology

Business Challenges in Logistics Coordination

Need for a unified system to manage end-to-end logistics operations including transportation, loading/unloading, packing, and customer relationships, while integrating multiple business participants (movers, brokers, agents) into a single platform with automated workflows.

About the Client

Moving company specializing in household relocation services with a focus on digital transformation and logistics optimization

Key Project Goals

Create a SaaS platform covering all logistics processes from lead generation to invoicing
Integrate all business participants into a single end-to-end system
Automate critical workflows including quoting, agreements, and billing
Implement comprehensive CRM and document management capabilities
Ensure scalability for future business expansion

Core System Requirements

Multi-role admin panel for system configuration
User profiles for Customers, Movers, Affiliates, and Staff
Lead capture and job order management
Integrated CRM system for mover-customer interactions
Digital document management with e-signature capabilities
Automated job order agreements and quoting system
Multi-gateway payment processing (Authorize.Net, PayPal, etc.)
Twilio integration for call center operations
Affiliate management and commission tracking
Real-time reporting and analytics dashboard

Technology Stack Requirements

SaaS architecture with cloud-native deployment

Microservices-based design for scalability

Modern frontend framework (React/Vue)

RESTful API integration layer

Relational database with ACID compliance

External System Integrations

Payment gateways (Authorize.Net, PayPal, USAePay, BluePay)
Twilio for voice and SMS communications
Third-party CRM services
Cloud storage for document management
Analytics platforms for business intelligence

System Quality Attributes

High availability (99.9% uptime SLA)
Enterprise-grade security with role-based access control
Multi-tenancy support for SaaS deployment
Real-time performance with <2s page load times
GDPR-compliant data protection measures

Expected Business Outcomes

Streamlined logistics operations through automated workflows, reduced manual errors by 70%, improved client satisfaction through real-time tracking and digital documentation, and 40% reduction in onboarding time for new movers and affiliates, with scalable infrastructure supporting 500+ concurrent users.