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Implementation of Robotic Process Automation (RPA) for Healthcare Claims Transfer Process Optimization
  1. case
  2. Implementation of Robotic Process Automation (RPA) for Healthcare Claims Transfer Process Optimization

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Implementation of Robotic Process Automation (RPA) for Healthcare Claims Transfer Process Optimization

enterbridge.com
Medical
Business services
Logistics

Challenges in Healthcare Revenue Cycle Management

Manual claims transfer process requiring 8 hours/week of employee time, error-prone resubmission of denied claims, inefficient resource allocation, and revenue loss due to delayed insurance claim processing.

About the Client

A 26-year-old medical supply distributor specializing in insurance paperwork processing, discreet delivery of durable medical equipment within 48 hours, and patient education resources.

Goals for RPA Implementation

  • Reduce claims transfer processing time by 95%
  • Achieve zero error rate in claim resubmissions
  • Reallocate employee capacity to revenue-critical denial management
  • Accelerate revenue collection through faster claim adjudication

Core Automation System Requirements

  • Automated spreadsheet data extraction and validation
  • Intelligent claim categorization (transfer/resubmit/exception)
  • Direct integration with insurance data management platform
  • Real-time exception identification dashboard
  • Performance analytics for processing time and error tracking

Technology Stack Preferences

Robotic Process Automation (RPA) tools
AI-based data validation engines

System Integration Requirements

  • Existing insurance data management platform
  • Insurance carrier systems
  • Internal file servers

Critical System Requirements

  • 99.99% processing reliability
  • Scalability for 10x claim volume growth
  • HIPAA-compliant data security
  • 24/7 system availability

Expected Business Impact of RPA Implementation

Projected 95% reduction in claims processing time, complete elimination of human error in resubmissions, 416 annual labor hours saved, and increased revenue collection through improved denial management and faster payment adjudication.

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