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Implementation of Odoo ERP for Telecom Business Process Automation and Customer Portal Development

itransition.com

Telecommunications

Business services

Government

Non-profit

Business Process Inefficiencies and Lack of Automation

The company faced significant challenges due to decentralized business processes, manual workflows in billing and provisioning, and the absence of a centralized customer portal. Existing third-party systems (ConnectWise, TimelyBill) created integration bottlenecks, leading to resource-intensive operations, delayed service requests, and poor user experience for end customers.

About the Client

A family-owned telecom provider serving enterprises, government entities, and nonprofits for 25+ years, specializing in reselling telecom services with added infrastructure support.

Key Project Goals

Centralize and automate customer service workflows
Enable self-service telecom service ordering for end users
Integrate billing, provisioning, and customer/vendor data management
Implement a scalable ERP solution with Odoo
Reduce operational costs through process optimization

Core System Functionalities

Self-service customer portal for service ordering and invoice payments
Automated quote generation with product catalog integration
Provisioning management workflows for engineers
Billing automation linked to TimelyBill and service usage data
Multi-role access (sales reps, resellers, engineers, end users)
REST API integration with Centralized Vendor Database
Local database (MySQL/PostgreSQL) connectivity for flat rate storage

Technology Stack

Odoo ERP

REST API

MySQL

PostgreSQL

System Integrations

ConnectWise (existing telecom process management)
TimelyBill (billing system)
Third-party vendor APIs
Legacy databases

Non-Functional Requirements

Scalability for future module additions
High system availability (99.9%)
Data security compliance (GDPR/industry standards)
User-friendly interface for non-technical staff
Performance optimization for concurrent users

Expected Business Outcomes

The Odoo ERP implementation is projected to reduce manual workflow processing time by 70%, decrease operational costs through automation, and improve customer satisfaction via self-service capabilities. The system will enable seamless integration across existing platforms while providing a scalable foundation for future growth and process enhancements.