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Health Cloud Implementation for Community Health Center Network
  1. case
  2. Health Cloud Implementation for Community Health Center Network

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Health Cloud Implementation for Community Health Center Network

https://soltech.net
Health & Fitness
Non-profit
Medical

Business Challenge

CCMCN struggled with a previous care management platform that failed to meet their complex needs and integrate effectively with existing data systems. They required a new, enterprise-class solution to ensure timely and appropriate care for community members, create a unified view of patient data, and facilitate care coordination across multiple agencies.

About the Client

CCMCN is a nonprofit Health Center Controlled Network (HCCN) comprising 20 Community Health Centers serving over 190 clinic sites. They aim to provide comprehensive and coordinated care to their community members.

Strategic Objectives

  • Implement an enterprise-class and feature-rich care management solution to improve patient care.
  • Create a highly integrated system to aggregate patient data from multiple sources.
  • Develop a multi-tenant platform for multiple care management agencies.
  • Implement an open platform for integration with web portals and mobile applications.

System Functionality

  • Care plan management
  • Patient risk assessment
  • Care coordination workflows
  • Data aggregation from various sources
  • Reporting and analytics dashboards
  • User access control and security
  • Integration with web portal and mobile applications

Preferred Technologies

Salesforce Health Cloud
Salesforce Community Cloud
Tableau
HL7 data aggregation
Data warehousing

Required Integrations

  • CCMCN's existing data warehouse (patient demographic, medical data)
  • External web portal (Community Cloud)

Non-Functional Requirements

  • Scalability to support a growing network of health centers
  • High availability and reliability
  • Data security and HIPAA compliance
  • Performance for real-time data access and reporting

Expected Business Impact

Successful implementation will improve patient outcomes, enhance care coordination, reduce administrative burden, and increase operational efficiency for CCMCN. The solution will provide a single view of the patient, enabling proactive care management and improved population health.

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