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The healthcare provider network experienced significant operational inefficiencies due to insufficient automation in claim and referral processing, resulting in high volumes of inbound inquiries to their provider support team. This led to delays, increased costs, and limited scalability, hindering their ability to effectively support a growing provider base.
A leading healthcare provider network specializing in bundled payment structures for outpatient surgery centers, focused on transparency, improved patient outcomes, and cost reduction.
The HCP portal is expected to significantly improve operational efficiency, reduce support costs, enhance provider satisfaction, and enable the healthcare provider network to scale effectively. By automating processes and providing self-service capabilities, the portal will free up the provider support team to focus on more complex issues, leading to improved overall service quality and a stronger provider relationship.