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HCP Portal Development for Healthcare Provider Network
  1. case
  2. HCP Portal Development for Healthcare Provider Network

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HCP Portal Development for Healthcare Provider Network

onix-systems.com
Health & Fitness
Medical

Challenges

The healthcare provider network experienced significant operational inefficiencies due to insufficient automation in claim and referral processing, resulting in high volumes of inbound inquiries to their provider support team. This led to delays, increased costs, and limited scalability, hindering their ability to effectively support a growing provider base.

About the Client

A leading healthcare provider network specializing in bundled payment structures for outpatient surgery centers, focused on transparency, improved patient outcomes, and cost reduction.

Project Goals

  • Develop a user-friendly HCP portal to streamline operational processes for healthcare providers.
  • Reduce the volume of inbound inquiries to the provider support team.
  • Improve the speed and efficiency of claim and referral processing.
  • Enhance provider satisfaction through self-service capabilities and faster support.
  • Enable scalability to accommodate future growth in the provider network.

System Functionality

  • Provider onboarding (online form)
  • Case referral submission and tracking
  • Claim submission and status tracking
  • Payment information access
  • Physician lookup (specialist search)
  • Integrated chat functionality with conversation history and contextual routing
  • Claims and referrals automation (automatic checks and EHR integration)
  • Claims and referrals dashboard for support team review

Technology Stack

Cake PHP (Backend)
Angular (Frontend)
PostgreSQL (Database)
AWS (Hosting)

External Integrations

  • Salesforce (for CRM data)

Non-Functional Requirements

  • Scalability to handle increasing provider volume
  • High performance and responsiveness
  • Robust security to protect sensitive data
  • User-friendly interface and intuitive navigation

Expected Business Impact

The HCP portal is expected to significantly improve operational efficiency, reduce support costs, enhance provider satisfaction, and enable the healthcare provider network to scale effectively. By automating processes and providing self-service capabilities, the portal will free up the provider support team to focus on more complex issues, leading to improved overall service quality and a stronger provider relationship.

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