Development of Integrated Digital Platform for CNC Machine Management and E-commerce

Fragmented internal workflows, manual documentation processes, inefficient machine service request handling, lack of centralized machine management capabilities, and absence of a unified digital platform for sales and customer service operations.

Manufacturer of CNC machine tools seeking to digitize internal operations, customer service, and sales processes

• Automate internal equipment assembly and document management processes
• Create centralized platform for machine lifecycle management
• Develop e-commerce capabilities for machine tools and spare parts sales
• Implement digital service request system with diagnostic integration
• Establish cross-platform mobile applications for workforce accessibility

• Real-time order tracking and management system
• Service request generation with photo/diagnostic attachments
• Machine activity monitoring with push notifications
• Digital signature capability for PDF documents
• Speeds & feeds calculator for machining operations
• Cross-platform iOS/Android mobile applications

• ERP system integration for inventory management
• Payment gateway integration for e-commerce transactions
• Machine diagnostic tools API integration

• Cross-platform mobile application compatibility
• Enterprise-grade data security and encryption
• Scalable architecture for global workforce access
• High availability with minimal downtime

Streamlined manufacturing operations through automated workflows, 30% reduction in service response times, 40% increase in e-commerce conversion rates, enhanced customer satisfaction through real-time machine monitoring, and 50% reduction in paper documentation costs through digital signature implementation.