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Development of Integrated Digital Platform for CNC Machine Management and E-commerce

onix-systems.com

Manufacturing

eCommerce

Business Challenges in CNC Machine Management and Sales

Fragmented internal workflows, manual documentation processes, inefficient machine service request handling, lack of centralized machine management capabilities, and absence of a unified digital platform for sales and customer service operations.

About the Client

Manufacturer of CNC machine tools seeking to digitize internal operations, customer service, and sales processes

Project Goals for Digital Transformation

Automate internal equipment assembly and document management processes
Create centralized platform for machine lifecycle management
Develop e-commerce capabilities for machine tools and spare parts sales
Implement digital service request system with diagnostic integration
Establish cross-platform mobile applications for workforce accessibility

Core System Functionalities

Real-time order tracking and management system
Service request generation with photo/diagnostic attachments
Machine activity monitoring with push notifications
Digital signature capability for PDF documents
Speeds & feeds calculator for machining operations
Cross-platform iOS/Android mobile applications

Technology Stack Requirements

Core Data

PDFKit

Secure Shell Protocol

SOAP

Foxit SDK

System Integration Needs

ERP system integration for inventory management
Payment gateway integration for e-commerce transactions
Machine diagnostic tools API integration

Performance and Security Requirements

Cross-platform mobile application compatibility
Enterprise-grade data security and encryption
Scalable architecture for global workforce access
High availability with minimal downtime

Expected Business Impact

Streamlined manufacturing operations through automated workflows, 30% reduction in service response times, 40% increase in e-commerce conversion rates, enhanced customer satisfaction through real-time machine monitoring, and 50% reduction in paper documentation costs through digital signature implementation.