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Global Team Augmentation and Digital Operations Enhancement for Energy & Utilities Provider

globaldev.tech

Energy & natural resources

Telecommunications

Operational Challenges in Multinational Team Management

The client faced difficulties in managing a globally dispersed, multilingual development team, including communication inefficiencies, inconsistent HR practices, and leadership capability gaps, impacting productivity and product maintenance for their digital operations.

About the Client

A Dutch energy and telecom provider offering budget-friendly bundled services including electricity, gas, internet, TV, and mobile contracts, serving 1.1M customers with 450 employees and a 7.6 Kiyoh.nl rating.

Strategic Objectives for Team and System Enhancement

Build and maintain a scalable international development team
Implement standardized HR practices for global team engagement
Establish efficient interteam communication frameworks
Enhance leadership capabilities for cross-cultural team management
Ensure continuous product maintenance and feature development

Core System Functionalities

Multinational team recruitment and onboarding system
Centralized communication hub with multilingual support
Leadership training and performance tracking modules
Product backlog management for digital service enhancements
Real-time collaboration tools for cross-functional teams

Technology Stack Requirements

.NET Framework

Azure DevOps

QA automation tools

System Integration Needs

HR management systems (e.g., BambooHR)
Communication platforms (Slack/Microsoft Teams)
Existing digital service infrastructure

Performance and Security Standards

24/7 system availability with 99.9% uptime SLA
GDPR-compliant data handling
Scalable architecture for 50% team growth
Cross-browser compatibility for multilingual interfaces

Expected Business Outcomes

A 30% increase in development team productivity, 25% reduction in onboarding time for new hires, improved customer satisfaction through faster service updates, and 15% cost savings from optimized global team operations within 12 months.