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Development of Android-Powered Self-Service Kiosk System for Fast Food Restaurant

globaldev.tech

Food & Beverage

Retail

Information technology

Challenges in Traditional Restaurant Operations

The restaurant faced inefficiencies in manual order processing, reliance on waitstaff, and the need for compliance with Belgian tax regulations. Existing workflows led to slower service times, potential human errors, and limited customer customization options, hindering brand loyalty and scalability.

About the Client

A Vietnamese fast-food restaurant in Brussels seeking to innovate customer experience through technology-driven automation and self-service solutions.

Project Goals for Self-Service Kiosk Implementation

Automate ordering and payment processes to reduce reliance on waitstaff
Enhance customer experience through intuitive self-service interfaces
Ensure compliance with Belgian VAT regulations via integrated POS systems
Enable scalable dish customization while maintaining operational efficiency

Core System Functionalities and Features

Interactive menu browsing with multilingual support (English, French, Dutch)
Custom dish creation with ingredient/add-on suggestions
Contactless and card payment integration (Valina terminal)
Real-time VAT calculation and receipt generation
Smart alert system via Xiaomi light bulb for customer assistance
Admin dashboard for menu management and synchronization with Lightspeed POS

Technologies for System Development

Android (Clean Architecture)

Django framework with PostgreSQL

Django REST framework

Lightspeed POS API

Worldline payment terminal SDK

External System Integrations

Lightspeed POS for tax compliance and transaction management
Worldline/Valina payment terminals
Xiaomi smart light bulb API for customer alerts

Non-Functional Requirements

Scalability for multi-location deployment
High availability and fault tolerance for kiosk applications
PCI DSS compliance for payment security
ReadOnly financial data handling for regulatory compliance
Maintainable codebase via modular architecture

Expected Business Impact

The solution is projected to reduce labor costs by 30%, increase order accuracy, and improve customer satisfaction through faster service. Integration with Lightspeed POS ensures legal compliance, while scalable customization features enable menu adaptability. Smart alerts and multilingual support further enhance user experience, positioning Can Tho as a tech-forward brand in the competitive fast-food market.