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Digital Transformation of Financial Advisory Services through Integrated CRM and Client Portal
  1. case
  2. Digital Transformation of Financial Advisory Services through Integrated CRM and Client Portal

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Digital Transformation of Financial Advisory Services through Integrated CRM and Client Portal

globaldev.tech
Financial services
Insurance
Real estate

Operational Inefficiencies in Traditional Financial Advisory Processes

The firm faced challenges managing client data across multiple systems, manual financial assessment processes taking weeks to complete, inconsistent document workflows, and difficulty scaling operations with a growing advisor network. In-house development efforts proved insufficient for creating an integrated digital solution.

About the Client

Australian financial advisory firm specializing in wealth management, retirement planning, and investment strategies with 300 advisors serving 10,000+ clients across 27 offices

Digital Environment Implementation Goals

  • Create unified CRM and client portal integration
  • Automate client data collection and risk profiling
  • Implement role-based access control for 300+ advisors
  • Develop automated reporting and document management systems
  • Enable AI-powered meeting transcription capabilities

Core System Capabilities

  • Multi-role CRM with group-based permissions
  • Client risk profiling with automated scoring
  • Automated financial report generation (3-click process)
  • Document management with template automation
  • AI-powered meeting transcription with formatting rules
  • Task management with lifecycle tracking

Technology Stack Requirements

React
Node.js
AWS
MongoDB
Python
Docker
Kubernetes

System Integration Needs

  • Payment gateway integration
  • Third-party financial data APIs
  • Email marketing platforms
  • Compliance monitoring tools
  • Cloud storage services

Operational Requirements

  • Support for 500+ concurrent users
  • 99.9% system uptime SLA
  • Data encryption and regulatory compliance (GDPR, APRA)
  • Scalable architecture for future growth
  • Multi-factor authentication

Expected Business Outcomes

200% increase in advisor productivity through automated workflows, 85% reduction in manual documentation time, 70% faster client onboarding process, and enhanced compliance capabilities through centralized data management. The solution will support scalable growth while maintaining strict financial industry security standards.

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