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Enterprise-Grade Property Management Platform Enhancements

coherentsolutions.com

Hospitality & leisure

Scalability and Feature Expansion for Enterprise Clients

Global Hospitality Group is experiencing limitations with its existing property management system in handling its growing number of properties, guests, and transactions. The current platform lacks the advanced financial management and transaction processing capabilities required for a large, multinational enterprise. Performance bottlenecks are hindering operational efficiency and limiting the ability to onboard new properties quickly. The existing system does not offer the flexibility needed to integrate with a wide range of third-party applications.

About the Client

A large, international hotel chain with over 7,000 rooms across multiple continents, seeking to consolidate its property management operations onto a scalable and flexible platform.

Project Objectives

Enhance financial management processes to meet enterprise-level accounting requirements.
Improve hotel guest transaction management to support high volumes and diverse payment methods.
Optimize system performance to handle large data loads and ensure scalability to accommodate future growth.
Enable seamless integration with existing and future third-party applications within the hospitality ecosystem.
Successfully onboard 7,000+ rooms from an existing large hotel chain within a defined timeframe.

Functional Requirements

Advanced financial reporting and analysis.
Secure and efficient guest checkout and payment processing.
Centralized property management dashboard.
Real-time inventory management.
Automated revenue management tools.
Multi-currency support.
Role-based access control.
Integration with channel managers and online travel agencies.

Preferred Technologies

API-first architecture

Scalable cloud infrastructure (e.g., AWS, Azure, GCP)

Robust database system

Secure authentication and authorization mechanisms

Integrations Required

Channel Managers (e.g., Expedia, Booking.com)
Online Travel Agencies (OTAs)
Payment Gateways
Accounting Software (e.g., NetSuite, SAP)
CRM Systems

Key Non-Functional Requirements

High scalability to support a growing number of properties and transactions.
Excellent system performance and responsiveness.
Robust security to protect sensitive guest and financial data.
High availability and disaster recovery capabilities.
Comprehensive audit logging.

Estimated Business Impact

Successful completion of this project will enable Global Hospitality Group to streamline its property management operations, improve operational efficiency, enhance guest experiences, and support future growth. The platform will provide a single, unified view of its properties and operations, leading to better decision-making and increased profitability. The ability to quickly onboard new properties and integrate with external systems will provide a significant competitive advantage.