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Transformation to Software Platform Provider with Enhanced QA and User Experience

coherentsolutions.com

Information technology

Business Challenges and Pain Points

The client required a long-term technical partner with IoT expertise to implement QA automation for web applications, enhance critical software systems, and support organizational scalability. Challenges included maintaining quality during rapid growth, optimizing resource utilization, and improving user experience to remain competitive.

About the Client

A product-centric technology company transitioning to a scalable software platform provider with IoT capabilities

Strategic Project Goals

Develop a robust stress testing framework for platform reliability
Integrate usability studies into product design workflows
Implement in-sprint test automation for faster releases
Rewrite legacy mobile applications for improved performance
Establish scalable resource models with low attrition rates

Core System Requirements

Automated stress testing under variable load conditions
User research integration for UX optimization
Continuous testing pipelines within agile sprints
Mobile application architecture modernization
Cross-team collaboration tools for distributed development

Technology Stack Preferences

IoT platform frameworks

Agile/Scrum methodologies

Test automation tools (Selenium/JMeter)

Cloud-native architectures

Cross-platform mobile development frameworks

System Integration Needs

Existing IoT device ecosystems
Enterprise web application infrastructure
Cloud-based CI/CD pipelines
Third-party analytics platforms

Operational Requirements

Horizontal scalability for growing user base
99.9% system availability under load
GDPR-compliant data handling
Sub-200ms response times for core APIs
Modular architecture for future enhancements

Anticipated Business Outcomes

The transformation will yield 40% faster time-to-market through automated testing, 25% higher customer retention via improved UX, and 60% reduction in manual QA efforts. Scalable infrastructure will support 5x user growth while maintaining performance, positioning the client as a market leader in platform-as-a-service solutions.